FAQ

 
  • What are the dates? 

    • Spookville will be haunting Westfield San Francisco Centre from Friday, October 26th  through Wednesday, October 31st.  Operational hours are 1pm-9pm.  Due to the extremely limited number of days for this attraction, tickets will sell out fast, so buy early!

  • How much are tickets?

    • Adults are $36.  Children ages 3-12 are $28.  Children 2 and under are Free!  Tickets are valid only at the purchased date and time slot.

  • Is it scary?

    • No.  The whole inspiration behind Spookville was to create a “No Scare” Halloween attraction for both adult scaredy-cats and young children to be able to enjoy!  

  • Is Spookville just for kids?

    • Absolutely not!  We designed Spookville to be entertaining and engaging for Halloween enthusiasts of all ages!  It just helps to be a “kid at heart” to have the most fun! 

  • What is your Return Policy?

    • All ticket sales are non-refundable.  However, you can transfer your tickets to another person.  If you need to transfer your ticket to another person, simply follow these simple instructions (click here).  For further assistance, please contact our ticketing partner Eventbrite Customer Support.

  • Can I exchange my tickets for a different timeslot?

    • Unfortunately, we cannot do timeslot exchanges.  No exceptions can be made.  

  • How long will my visit to Spookville take?

    • Your adventure through Spookville lasts 45 minutes.  Adults (21+) are then welcome to enjoy our Creepshow Cabaret with Halloween-themed cocktails and spooktacular live music by our ghost band.   Spookville also offers ghoulishly good eats through our frightfully delightful restaurant partners.

  • How early should I arrive?

    • Please arrive at least 15 minutes early.  If you arrive 20 minutes after your purchased timeslot, the gates to Spookville will have closed and locked shut, and you will not be able to enter.   We do not offer refunds, so don't be a DOA (Dead on Arrival)! 

  • What should I bring?

    • Bring your ticket, a photo ID, your inner child, and your spooky self!

  • Can I wear costume?

    • Costumes are only allowed for children ages 12 and under.  Unfortunately, costumes are not allowed for ages 13 and up.   For security reasons and for all of our guests to receive the best experience possible, we need a clear distinction between our Spookville monsters and our adult visitors.  

  • What should I leave at home/in the car?

    • Strollers, large bags and bad attitudes! 

  • Are there any rules about taking photos?

    • We want you to have a spooktacular time and capture this magical experience.  You are welcome to take photos, but please be considerate and time-sensitive of others trying to also take pictures with our characters and instillations.  Tripods, excessive props, commercial or product shoots, media shoots, fashion shoots, press interviews, and all professional video equipment are prohibited without advance approval and accompaniment from a Spookville representative. Contact us for press requests.

  • Are there discounts for schools and students?

    • We don't offer student discounts, but we are reaching out to schools about setting up school field trips to Spookville!  Speak to your teacher or principal about contacting us!  

  • Can I book a private event?

    • Yes! Please contact us for availability and pricing.